Our Shipping Policy
Shipping from Hong Kong to worldwide locations can be done through various carriers and modes of transportation. The most common methods of shipping internationally from Hong Kong include air freight, sea freight, and international courier services. Each method has its own advantages and considerations, and the choice of shipping method will depend on factors such as the nature of the goods, the required delivery time, and the budget.
When shipping from Hong Kong to worldwide destinations, it is important to consider the following factors:
1. Carrier selection: There are numerous international carriers that operate out of Hong Kong, including major shipping lines and airlines. It is important to select a carrier that offers the necessary services, schedules, and routes to the desired destination.
2. Shipping method: The choice between air freight, sea freight, and international courier services will depend on the nature of the shipment, the required delivery time, and the budget. Air freight is the fastest option but can be more expensive, while sea freight is generally more cost-effective for large, non-urgent shipments.
3. Customs clearance: When shipping internationally, customs clearance is a critical part of the process. It is important to ensure that all necessary customs documentation is in order and that any required duties and taxes are paid.
4. Packaging and labeling: Proper packaging and labeling are essential for international shipments to ensure that the goods are protected during transit and that they comply with international shipping regulations.
5. Insurance: Considering the value and nature of the goods being shipped, it may be advisable to purchase shipping insurance to protect against loss or damage during transit.
6. Documentation: International shipments require various documents, such as a commercial invoice, packing list, bill of lading, and any necessary export permits or certificates. It is important to ensure that all required documentation is prepared and submitted correctly.
7. Transit times and delivery options: Depending on the shipping method and destination, transit times can vary widely. It is important to consider the required delivery time and select a shipping method that can meet those requirements.
8. Tracking and visibility: Many carriers offer tracking services that allow shippers to monitor the progress of their shipments. It is important to select a carrier that offers sufficient visibility and tracking capabilities.
9. Regulatory compliance: International shipments are subject to various regulations and restrictions, such as those related to hazardous materials, restricted or prohibited items, and import/export controls. It is important to ensure compliance with all relevant regulations.
10. Local considerations: When shipping to specific countries, it is important to be aware of any country-specific requirements, regulations, or restrictions that may impact the shipping process.
To arrange shipping from Hong Kong to worldwide destinations, shippers can work with shipping agents, freight forwarders, or directly with carriers to coordinate the logistics of the shipment. These service providers can offer expertise in navigating the complexities of international shipping and can assist with various aspects of the shipping process, including carrier selection, documentation, customs clearance, and transportation logistics.
Overall, shipping from Hong Kong to worldwide locations involves careful planning, attention to detail, and compliance with international shipping regulations. By considering the factors outlined above and working with experienced logistics partners, shippers can ensure the smooth and efficient movement of their goods to destinations around the world.
Our Return Policy
At FLEETING FINDS , we understand that purchasing gifts for your loved ones can sometimes be challenging, and we want to ensure your complete satisfaction with every order. Our Return and Refund Policy is designed to provide peace of mind when choosing the perfect gift from our e-commerce website.
1. Returns and Exchanges
We are committed to ensuring that you are satisfied with your purchase. Should you receive an item that does not meet your expectations, we offer a hassle-free return process. Please note the following guidelines:
a. To be eligible for a return or exchange, the item must be unused and in the same condition that you received it, along with the original packaging.
b. Returns or exchanges must be initiated within 10-15 days of the purchase or delivery date.
c. Personalized or custom-made items may not be eligible for return or exchange unless they are damaged or defective upon arrival.
2. Refunds
Upon the approval of your return, we will process a refund to the original method of payment. The timing of the refund may vary depending on your financial institution’s policies. Please allow 10-15 days for the refund to be reflected in your account.
3. Non-Returnable Items
Certain items may not be eligible for return or exchange, including:
a. Gift cards or e-gift cards
b. Perishable goods, such as food or flowers
c. Personal care products, for hygiene and safety reasons
4. Damaged or Defective Items
In the event that your item arrives damaged or is found to be defective, please contact our Customer Service team at (+85290604735) as soon as possible. We will work with you to address the issue and provide a suitable resolution, whether it be a replacement, exchange, or refund.
5. Return Process
To initiate a return or exchange, please follow these steps:
a. Contact our Customer Service team at (SUKHISINGH122134@gmail.com) to request a Return Merchandise Authorization (RMA) number and receive further instructions.
b. Securely package the item along with the RMA number and a copy of the original invoice.
c. Ship the return item to the address provided by our Customer Service team.
6. Return Shipping
Customers are responsible for the shipping costs associated with returning an item unless the return is due to a mistake on our part or the item is found to be damaged or defective. We recommend using a trackable shipping service for your returns to ensure their safe and timely arrival.
7. Gift Returns
If you received a gift purchased from our website and would like to return or exchange it, please contact our Customer Service team. We will assist you in processing the return and provide options for exchange or store credit based on the circumstances.
We stand behind the quality of our products and are dedicated to providing exemplary customer service. If you have any questions or require further clarification on our Return and Refund Policy, please do not hesitate to reach out to our Customer Service team.
FLEETING FINDS reserves the right to update or modify this policy at any time. It is recommended to review this policy periodically for any changes.
Thank you for choosing FLEETING FINDS . We appreciate your trust and look forward to serving you with the highest standards of excellence.